Shipping Policy

How to Check Order Status

Once you place an order, there are a couple options to track the status of your order.

The easiest way is to log into your account dashboard and check your order status under the most recent order history

There, you will be able to check where in the fulfillment process it is, and if it’s been shipped out or not. 

Your tracking information will also be emailed to you once your shipping label is created. Once your label is created, you also can track the status of your package via the carrier website. 

SALE/ORDER SHIPPING DELAYS & UPDATES

Expect additional time for processing and fulfilment on all orders around a sale and after. Orders are processed on a first come first served basis where supplies permits. If you have tracking information but it only says label created that means the order is still in the process of being fulfilled and may be waiting on additional product to be finished.

Generally we have a 0-2 business business day lead time for packing and shipping out all orders. Once in transit, expect your shipment to arrive in 1-5 business days depending on shipping method you selected.

USPS only picks up packages Monday – Friday, so if you order over the weekend, the mail does not move.

If your shipment is delayed after being fulfilled, it’s always best to contact USPS directly at (800) 275-8777.

If that does not work for you, please reach out via the CONTACT US form and we can cancel/refund your order prior to it being shipped out. If you decide to cancel your order when it’s already in transit, you will need to send the shipment back unopened for a full product refund.

Shipping terms and additional considerations
*Order turnaround refers to the time it takes our office to process (print, package and ship) your order.  Only when your package is picked up by your chosen mail carrier does the shipping ETA go into effect.

*We do not ship internationally. We only ship to the US, excluding Nevada. Due to the changing legal landscape, it is the customers responsibility to comply with local and state laws in their area.

*Please note as of now, the list of states we are not shipping high THCa products to is the following. We plan to review and update this list with our legal counsel as needed.

California, Hawaii, Idaho, Iowa, Kansas, Louisiana, Missouri, North Dakota, South Dakota, Utah

*Mail carriers count “days” as business days, which are only Monday – Friday, holidays are not included.  Mail doesn’t move on national holidays.

*Orders over $150 are considered “high value” and require an adult signature (both UPS and USPS).

*There is no Saturday delivery for UPS 2nd Day or Next Day Air, so orders shipped out on Friday would be delivered on Monday.  

*Ordered are fulfilled Monday – Friday. No orders are shipped or package on Saturdays and Sundays.

*If you request to cancel an order after we have paid for a USPS shipping label, we may choose to refund the order minus the shipping charge. We are not able to recoup these charges, as well as the time and effort that have gone into preparing the order.

Product Packaging
Majority of products are sold by weight. We may package your order differently than what you specifically ordered, so long as the end result of what you received is the same. For example you may receive 4 7g jars instead of 1 28g bag.

Careful handling & discreet packaging
All online orders are packaged discreetly in the order they are received. We currently run 0-3 day turnaround time on most orders(time depending on the mail carrier you have selected. (Weekend and holidays not included).

I just placed an order for CBD Hemp. What happens next?
First off, thank you for making a purchase with CBD Hemp Direct! After making your purchase:

1) The Webserver will send an order confirmation along with a receipt via email. We (the merchant) will receive a copy as well so we can prepare the order and generate a shipping label. If you didnt receive an email, we can find the order by your name and resend.
2) Once the label is printed (Remember up to 3 day handling time), you should receive an additional email notification that will include tracking information powered by shippo.com.
3) Track your order via the carriers website (usps or ups) so you know when to expect its arrival. CLICK HERE for the tracking link.
4) Receive your order and embrace the wonderful therapeutic power of CBD-rich flower without the effects of THC!
5) Hopefully re-order again and refer friends. 😉

Shipping Tips
Please check your spam/promotions folder as email accounts like gmail/yahoo/hotmail tend to filter auto-generated emails that have valuable tracking information.
Please keep in mind, we are not the post office so our tracking information will be the same as what you can see online.

Customer Responsibility + 1 Week Grace Period
It is the responsibility of the customer to review their order upon delivery and inform us if anything is amiss. If there is something wrong with your order you must notify us within 1 week of the mail carrier’s delivery time for your package. We cannot resolve missing items/bad product/not delivered issues that are brought up after this 1 week period.

I only received a partial order! What do I do?
We apologize if you didn’t receive everything you ordered. If this is simply just a mistake on our end, the missing products will be shipped out ASAP at no additional charge. Please note, you might be asked to text/email a picture of your order contents prior to us reshipping the items.

My package says delivered, but it’s not here?
Please give it up to 48 hours for your package to show up. Although it might say delivered on the tracking, sometimes carriers scan the code in error prior to the package being dropped off. It’s also always a good idea to try to talk to your local carrier who physically drops the packages off in your mailbox.

**Please note: CBD Hemp Direct does not cover package theft. If the tracking says delivered, we must assume the package has been delivered.**

My package was lost “in-transit”
In the event the package does not make it to you, we will do our best to locate it and/or possibly file an insurance claim. If the package was indeed lost and/or a claim awarded, we will resend the order at no additional charge.

The mail carrier is asking me for a signature, do I need to sign?
Yes, we have started to require a signature for both ‘high value’ UPS and USPS deliveries. This is to ensure packages arrive on-time to the recipient, so we appreciate your cooperation.

Transit Times

USPS Priority Mail has an estimated transit time of 2-4 business days after pickup. This time is not guaranteed by us nor USPS. If you need something faster we suggest using UPS.

UPS offers 2 day and 1 day service. These are guaranteed ship times that should arrive in the expected time frame. If the transit time is longer than expected a refund for shipping may be eligible. This depends on a number of factors on UPS’s side, 1 such being weather. If we are able to recoup the shipping cost we can refund you only after UPS issues the refund.

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ST PATRICKS DAY FLASH SALE!

10% OFF THCa

50% OFF NON-THCa!
(AUTO APPLIES)

ENDS MONDAY!

ST PATRICKS DAY SALE!
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